Need Advice on Virus Program

I use Macs, and on my one Windows laptop, which just runs the stream for Reality Remix Radio, I use the built in Windows 8 security.

My mother-in-law routinely gets infected, and NONE of the "free" virus protection has stopped it. She called me last night to say that she was on the phone with someone who had popped up an alert on her Windows computer and would "fix it for $200, do you think it's a scam?"

After telling her to hang up, I had a pow-pow this morning with my brother-in-law and a couple nephews and we went over our options, one of which was wiping her computer and buying at least one, probably two "subscription" virus programs, probably Norton and Kaspersky, reason being that it was getting increasingly difficult to clean her computer after an attack, and was taking a lot of our time, so it would be worth $200 a year or whatever to avoid it.

But, in the end, I went to Target and bought her an iPad. We spent a few hours showing her how to use it, and for a 79 year old, she caught on pretty quick. Which I'm glad for, because it's probably the only solution that will really keep her virus free. One of the nephews took her laptop home and he's still trying to get it cleaned (it took me three days the last time.)

I run AVAST, MalWareBytes, CC Cleaner and Microsoft Security Essentials. I used to also run Norton 360, but it slowed my computer to a crawl. And when a free program picks up something that a paid service does not...I kick them to the curb.

That said, I don't bank on-line nor pays bills or shop. And so far. so good.

Of note when you download
do custom not automatic
read everything

do NOT select
or deselect

the adding a toolbar function
(it will slow crap down)



AVG free- cnet

Make sure its the free version



Spybot cnet

make sure its the free version


Both are on mine


CCleaner

cleans out junk
make sure it is set not to touch passwords


This is used by me
I reboot it in safe mode

rkill

this stops all the processes

TDSS killer

then I run this from time to time


If I get over done and whelmed

I will go back to an earlier save point(restart, recovery or some crap word I cant remember) and reboot from there
it erases all the programs on there from before that point
(its in CCleaner and windows -control panel)

Bipolar moment in communication

When you download some of the materials
they want to set 
toolbar
search choice
homepage


unselect those

My bad on the bad explanation

The simplest way is
never give out your information

I have pissed off AT and T 

but the rep at the store I then went to was cool
he called and we dealt with it there

The bankers I deal with
same deal..

Both times they called the department back


I deployed the that as my defense


Sounds like she is a smart cookie
she called a friend before she paid for service


______________________________

Did you try a restore point on the computer?